Lodge Hotels and Resorts Services

Lodge Hotels & Resorts prides itself in offering a full range of "hands-on" hotel management services, spanning the entire hotel investment cycle.

Consulting
Lodge Hotels & Resorts has the industry resources to conduct area feasibility studies and identify viable hotel opportunities and ultimately identify the most appropriate hotel product, brand and size based upon our analysis. With experience in all aspects of hotel and restaurant management including extensive operations, sales and catering experience we can advise existing properties on development and execution of profitable Business Plans.

Development and Construction
Whether you are building a new property or repositioning an existing one, Lodge Hotels & Resorts has a proven track record of identifying economically viable hotel/ restaurant opportunities that are profitable to both investors and the company. We have the ability and the experience to handle all phases of construction including identifying the most appropriate hotel product, brand and size based upon the market analysis. We will address zoning and financing issues, develop blueprints and interior design, and manage all elements of construction for a new hotel or renovation of existing hotels.

Financial Services
Lodge Hotels & Resorts centralized accounting structure and uniform procedures result in effective cost control, accurate, timely and reliable financial reports and ultimately, an increase in the bottom line of each property. Our expertise in financial planning for the owner is reflected in our commitment to develop accurate operating forecasts, cash flow projections, capital expenditure plans and recommendations enabling each owner to make timely and well informed investment decisions. Our staff and outside services of accountants along with the operation teams will establish strong internal controls and properly interpret and consolidate financial information to ensure our hotels are operating cost effectively and profitably.

Human Resources
Staff members are our most important assets and that is why we make sure our hotels and restaurants are staffed with the best. Hospitality is defined as "the friendly reception and treatment of guests." Our human resources team goes a step further: we treat our employees the way we want them to treat our guests. By doing so, we create loyalty and minimize turnover, and we become a model for our employees' actions. We provide direction in areas of compensation, benefits, training and development to help create a positive working environment in which our staff can grow and prosper. Performance and compensation, insurance, associate benefits and retirement options are all regularly monitored to assure they are competitive, attractive and affordable for hotel owners. With 35 years of vast experience in multiple markets, we have the luxury of recruiting the brightest in the industry. From General Managers to college recruits, Lodge Hotels & Resorts has a proven track record of hiring, training and growing some of the most respected names in the business.

Operations & On-Site Experts
Properties managed by Lodge Hotels & Resorts consistently outperform hotels in their respective markets in both occupancy and average rate. In review of data from Smith Travel, our hotels exceed both in penetration and yield in our markets and are experts in bringing non-performing properties back to a competitive level. Our team is distinguished by a hands-on, on-site management philosophy that ensures top management is personally involved in every project. Seasoned property managers are the key to our success. Each professional is an integral part of a team responsible for creating and implementing a property's annual business plan. Innovative management methods - the result of a synergy among effective operating systems, comprehensive marketing strategies and strong human resource programs - are consistent with our management philosophy. As a result, properties managed by Lodge Hotels & Resorts consistently achieve profitability levels higher than industry standards. 

Pre-Opening Management
Lodge Hotels & Resorts is equipped to handle all pre-opening phases of a new hotel, from architecture and construction to furniture, fixtures and equipment. With our experience in opening new hotel properties, you can be assured of a smooth opening. We will recruit your management team, handle all pre-opening sales efforts to insure that the hotel is positioned correctly in the market place and oversee advance bookings so when the hotel opens it hits the ground running.

Product Management

We have a vast knowledge of brand standards and specifications. Our efforts are focused on satisfying the needs of our customers by providing quality hotel products. Programs are implemented to insure that we make the most of our available resources, decrease expenditures, and increase profits.

Hotel Receivership Services
Lodge Hotels and Resorts Management Company, in addition to its hotel management services, provides receivership services. The Lodge Group has a history of working as receiver with institutional owners of distressed properties. Lenders obtain the following complete receivership services:

Lodge Hotels and Resorts Review Period
The proposed receiver reviews order for language critical in the protection of the hotel asset and its continued operation.

Lodge Hotels and Resorts will make Initial Court Appearance
Lodge Hotels and Resorts, as the receiver, will appear before a local judge for purposes of providing testimony, presenting qualifications, setting bond, and implementing receivership order if necessary.

Lodge Hotels and Resorts Receiver Services at the Property
As receiver, Lodge Hotels and Resorts management appears at hotel with order to take immediate possession of all real and personal assets. These assets include securing cash on property and seizing all accounts. Lodge Hotels and Resorts will provide a detailed FF&E inventory and provide the courts with this information. Importantly, The Lodge Group stabilizes the employees for efficient takeover and continued service. Additionally, The Lodge Group sends notification of receivership status to franchiser, all vendors, lessees, and other interested parties.

Lodge Hotels and Resorts Post-Takeover Services
The Lodge Groups management team understands that the asset's financial welfare depends on sound operations. As receiver, The Lodge Groups ongoing duties include but are not limited to: protecting the franchise, dealing with any outstanding state and local sales and occupancy taxes, property tax, handing any pre-takeover lawsuits, claims, or outstanding insurance matters, obtaining control of any deposits from utilities and/or governmental entities, and managing pre-takeover vendors and lease-holders.

Lodge Hotels and Resorts Reporting
The Lodge Group as receiver will prepare a monthly receiver's report as directed by the court and issues a final accounting to the court after foreclosure.

Lodge Hotels and Resorts Ongoing Court Appearances
As the receiver, the Lodge Group will provide testimony for any ongoing legal issues, including but not limited to: borrower's contesting appointment of receiver, borrower's failure to comply with order or performance or other illegal acts, and borrower's filing for bankruptcy.

Other Lodge Hotels and Resorts Services
As a hotel management firm, Lodge Hotels and Resorts management team is prepared to deal with many issues that may require services on a case-by-case basis. The Lodge Group team of specialists is available to discuss special needs particular to your property, market, franchise, etc.

Regional Attention
Based in the Twin Cities of Minneapolis and St. Paul, we have excellent access to Midwest properties, and take pride in the fact that one of the two principals of our management company will conduct personal property visits a minimum of once per month. On-going visits and interaction with the regional staff provides assistance as needed to enhance the guest's experience and produce excellent bottom-line results. Our General Managers are held accountable for the financial performance as outlined in the business plan. Timely reviews maximize the overall well-being and future viability of our hotels and time-share properties. Through our regional focus and approach, Lodge Hotels & Resorts has a more visible focus and accountability on its assets at the property level. Our structure allows for more consistent and precise communication to ensure properties are focused-from an owner's perspective-on asset maintenance and management. Lodge Hotels & Resorts has an open and honest environment that encourages a less adversarial role between hierarchy and a more shared role to work together for solutions and ideas. 

Renovations
With our knowledge of brand standards and specifications and our network of procurement companies from design to architecture, we can assure that each renovation is postured to compete in the market place and that the design is timeless. We have excellent experience in the area of renovation from both the financial and design sides to ensure that the project is achieved at or under budget. 

Revenue Management
Managing revenue is a key priority of every Lodge Hotels & Resorts hotel. Our hotel staffs strive to improve RevPAR penetration consistently, year-over-year, driving continual growth in our market share.  A primary goal of Revenue Management that aligns our culture with this discipline is creating an ongoing educational process whereby each hotel's staff can interact and demonstrate their strengths, as well as identify those areas that will promote development of new strategic initiatives.  We work directly with our hotel revenue teams to cascade innovative ideas and knowledge throughout the organization in order to build revenues.

Our corporate culture supports the initiatives of our brand partners while keeping a balance with aggressive Internet strategies and a strong e-commerce presence.  This side of our business experiences change on a daily basis, and our hotel teams are in formation to maintain continuous visibility through all booking conduits while offering value and price parity across all channels.

Lodge Hotels & Resorts' principles of Revenue Management encompass five key areas: strategic identification, pricing, forecasting, channel distribution, and ancillary revenues.  We provide tools that support market research and data analysis which offer new perspectives on how effective our strategies are. Open communication is important to our success and, as a result, our teams have specific dialogue targeted toward rate and inventory options, mix-of-business changes, supply-and-demand factors, as well as any necessary operational adjustments to transform objectives into winning strategies.  

Sale of Hotel
In cases where the hotel is for sale, we work closely with the owner and the brokers to facilitate the sale and the closing. This includes working with the owner and the selected broker to decide where to spend available capital so that the hotel shows well, and executing other ideas presented by the broker and approved by the owner.

Staff, management in particular, are carefully trained on what they can and cannot say or give to prospective buyers as we are mindful we may be perceived as agents of the seller and representations made by staff may be wrong or misinterpreted. 

Sales & Marketing
With academic backgrounds in hospitality marketing and years of direct experience in the hotel and time-share industry, our company's top sales and marketing executives are uniquely qualified to help each property reach its sales goals. Our commitment to excellence is supported by comprehensive training programs based on our belief that every hotel employee must be sales-oriented. Personnel in all facets of a property's operations receive extensive training on how to "sell" their property and its products.

A comprehensive sales and marketing plan for each property is the core of our sales strategy and distinguishes us from other management companies. The plan, developed with the input and cooperation of the General Manager, includes an evaluation of market competition and property strengths and weaknesses. The hotel benefits from marketing strategies that are people-oriented, measurable and effective. By creating a finely-tuned mix of occupancy and average room rate, our sales and marketing staff focuses on building gross operating profit. We also promote strong community relations and do not take lightly our commitment to civic responsibility within each marketplace. Our sales teams constantly monitor and evaluate industry trends and market demands allowing us to respond quickly to fluctuations.